CUSTOMER SERVICE FAQ

Personalization Procedures

How much does personalization cost?

All personalization and customization is free from the Graphitti Creations. There are no hidden surprises or extra surcharges that aren’t clearly stated at the time of your quote preparation.

How do I request a personalized a gift like an example I see on your site?

Please do not hesitate to contact us!  We pride ourselves in the unique custom creations we offer.

What font styles do you offer?

We currently offer over 2100 fonts that reflect the product that we are decorating. Should you have specific requests on the font styles, do not hesitate to contact us. Submitting the font name, or emailing the font file directly is the best way to ensure a perfect match.

How do I request specific/custom decorating instructions or designs?

We are happy to create custom orders for our “custom”ers.  If you have special requirements or instructions for personalizing an item, please contact us.   From your request, we will develop artwork and provide a .pdf proof with one revision free of any art charges.  Additional revisions, or changes may be subject to design fees.

How do I personalize a gift with a logo?

We can accept digital files of your organization logo or signature for decoration on almost all of our gifts. Once on file, your logo/signature can be reused on specific products and we will keep it on file in your “Personal Gallery.” For more information or to place a logo/signature order please contact us.

 

Ordering Procedures

How do you process orders?

Currently, we utilize one of three methods.

Etsy: We can create a custom order for your products/services.
PayPal: We can produce a Direct Pay Request Invoice through Paypal.
Check/Money Order: We can process your order and then hold shipment for a mailed check/money order payment.  Checks require a 10 day hold for bank clearing.

 What methods of payment do you accept?

We accept payment through Paypal. Paypal payments require a credit card processing fee.  We also accept checks and money orders. If you purchase through check, we will not act on your order until the payment has cleared with our bank.

Do I have to use a credit card to order from Graphitti Creations?

No! We also offer the ability to pay by check or Money Order. Note that we can not act on your order until the payment amount has cleared. The order will only be enacted upon from the date that the money is received in full.

Can I order by telephone?

Yes. Call us at 814-725-8403.  Please leave a message if there is no answer, we will return the call within 24 operational business hours.

I can’t find an item on your site; can I still order it?

If you cannot find the item you are looking for, please contact us.  It is not possible to showcase all the possibilities for products, awards, and services that we can provide. We take pride in our unique and highly personal designs created for each and every customer.  Our design services truly set us apart from other providers.

Can I get a discount if I purchase a large quantity of items?

Yes. Specific items are available at volume discounts that increase as your order total increases. These discounts cannot be combined with other discounts, such as coupon offers.  All of the pricing provided during the quoting process includes the discounts available and the volume needed to obtain such discounts.

Can I place an item on back order?

Sorry, at this time we do not take back orders.

How can I get a price quote for a business or large order?

Please call Customer Service on 814-725-8403 to proceed with the quoting process.

 

Return Policy

Can I return a gift that’s been personalized?

At Graphitti Creations, we are committed to your satisfaction. If for any reason you are not completely satisfied with a purchase, we will work with you to satisfy you with your purchase.  If the dissatisfaction is due in part to an error on our part or a quality issue, you will have the opportunity to receive a 100% refund or replacement.  If it is for other reasons, we will address the issues and resolve the matter in accordance to your wishes and our policies.

 

Store Information

Where are you located and what are their hours?

At this time, we are an online/by demand store only; currently located in North East, PA. Our hours vary due to the nature of the business with standard holidays observed; we often work past traditional business hours. Be sure to drop us an email with your contact details and we will always endeavor to answer your call or query!

Do you offer pick-up or delivery services?

Due to our non-traditional business hours, and on-demand order processing, we do accommodate pick-up and on occasion, deliveries. During the order development or production process, we can discuss options of attainment and costs that may be associated (such as delivery fees).  For pick-up requests, arrangements must be made prior to the desired attainment time, and payment is due in full at the time of attainment, unless otherwise agreed or contracted.